RTO9 strives to support the tourism and travel industry in the region by closely monitoring events that could cause significant challenges to the industry, including the Covid-19 virus.
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ArriveCAN Awareness Toolkit

As part of Canada’s efforts to reduce the spread of COVID-19, all travellers are required to provide specific information upon and after entry into Canada. This includes requirements to provide a quarantine plan and contact and travel information. The Government of Canada introduced ArriveCAN in April 2020 to create a secure and user-friendly way to help travellers comply with these border measures. ArriveCAN is available as a mobile app or by signing in online.
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Destination Ontario - Impact of COVID-19 on the Canadian Economy and Consumer Sentiment

Destination Ontario has put together information on forecasted economic outcomes, a micro-economic outlook, a travel outlook, and media consumption information. To better understand the impact of COVID-19 on the economy, the consumer mindset and to inform marketing recovery strategies, Destination Ontario has accessed various economic and public attitude and behavior studies.
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TIAO Survey #7 Results

Ontario Regional Tourism Organization 9 Covid-19 Survey 7 Results July 17-31, 2020
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A Framework for Reopening our Province: Stage 3

The government is continuing its gradual, staged approach to reopening Ontario, restarting the economy and easing the necessary restrictions that were put in place to contain the spread of the COVID‑19 outbreak, as outlined in A Framework for Reopening our Province.
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RTO9 Immediate Action Plan & Interim Strategy

RTO9’s strong reliance on local and regional source markets will be an opportunity as those destinations will be among the first to recover as the lifting or continuation of travel restrictions across Canada and the globe will be different. The gradual recovery of the tourism market will require a strategic focus, here's a look at our strategy.
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TIAO Survey #6 Results

Ontario Regional Tourism Organization 9 Covid-19 Survey 6 Results June 10 - 19, 2020
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Post-Pandemic Business Playbook

The Workplace Safety & Prevention Services has created a Post-Pandemic Business Playbook and a series of additional resources to help businesses on the road to recovery. Download the playbook by clicking the link below.

Checklist for Food Premises Operating Patios

The Leeds, Grenville & Lanark District Health Unit would like to provide guidance to support owners/operators in their plans to open patios included in stage 2 of the Reopening Ontario Plan. While we have worked hard to flatten the curve, and our risk is lower, COVID-19 remains a public health threat and therefore public health measures must remain in place as we open up local businesses and services.
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Phase 2: Restart

This stage introduces a new, regional approach to reopening, based on trends of key public health indicators outlined in the framework, including virus spread and containment, as well as health system and incidence-tracking capacity. The approach will reflect the evolving public health situation provincially and in each region. In close cooperation with our partners, Ontario’s approach will continue to be informed by the best available medical and scientific advice.

Regional Relief and Recovery Fund (RRRF)

The Regional Relief and Recovery Fund (RRRF) provides financial contributions (interest-free loans) to help support fixed operating costs of SMEs, where business revenues have been affected by the COVID-19 pandemic.
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Destination Ontario - Impact of COVID-19 on the Canadian Economy and Consumer Sentiment

Destination Ontario has put together information on forecasted economic outcomes, a micro-economic outlook, a travel outlook and media consumption information.
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TIAO Survey #5 Results

Ontario Regional Tourism Organization 9 Covid-19 Survey 5 Results May 13 – 19, 2020
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Stage 1 of Framework to Reopen Ontario

The Ontario Government announced details of stage one of "A Framework to Reopen Our Province", which will begin on May 19th, provided that public health metrics continue to trend in a positive direction.
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Health and Safety for Tourism and Hospitality Sector

Workplace Safety & Prevention Services Guidance on Health and Safety for Tourism and Hospitality Sector during COVID-19
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TIAO Survey #4 Results

Ontario Regional Tourism Organizations Covid-19 Survey 4 Results April 22 –27, 2020

TIAO Survey #3 Results

Thank you for the help to build the most comprehensive picture of the very latest developments on the front-line. It's vital that we are able to monitor and feedback this information to the government.
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TIAO Survey Results

TIAO set out to design a survey to measure the impact of COVID-19 on tourism businesses and workers across Ontario.

COVID-19 Resources, Updates and News

As the voice of the Ontario tourism industry, we recognize that in times of uncertainty there is a need for the industry to have access to clear and reliable information.

Canada Emergency Response Benefit

If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks.
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Prime Minister announces additional support for small businesses

Small businesses are the backbone of our economy and are vital for our families and communities across the country. They are facing economic hardship and uncertainty during the COVID-19 pandemic.

TIAC - COVID-19 Impact on Tourism

During this time, it is integral that the tourism industry comes together to support one another. TIAC is committed to representing Canadian tourism businesses in the face of uncertainty and continues to advocate on behalf of the industry.
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Tele-Townhall Recordings - Minister MacLeod

Please find below links to both the first and second tele-townhall recordings that Minister MacLeod held with industry-wide stakeholders on March 19, 2020, and March 26, 2020, respectively.

WSIB Financial Relief Package

At the WSIB, we understand the impact the evolving COVID-19 situation is having on businesses across Ontario. We have announced a financial relief package worth up to $1.9 billion to help support you through this difficult time while protecting coverage for people with work related injuries or illness.
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Government of Canada's COVID-19 website

The national coronavirus information line (1-833-784-4397) is available from 7:00 a.m. to midnight (EST) seven days a week.
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Ongoing support for the Visitor Economy We know these are difficult times within the tourism sector. We know there is a lot of uncertainty around what our world will look like next month, next week, and even tomorrow.

Novel Coronavirus (COVID-19)

Learn about how the Ministry of Health is preparing for the 2019 novel coronavirus in Ontario. Find out how to protect yourself, what to do if you’re sick after you travel and how to recognize possible symptoms.

EPI-Win – World Health Organization Network for Information in Epidemics

In the absence of such information rumours can spread rapidly through social media, resulting in an INFODEMIC. EPI-WIN is the WHO Information Network for Epidemics that will provide tailored information to different audiences during a public health event.

United Nations World Tourism Organization

In an update on the sector’s response to the coronavirus COVID-19 outbreak, the World Tourism Organization (UNWTO) offers a first assessment pointing to a decrease in international arrivals and receipts in 2020.

Public Health Agency of Canada

This illness summary is updated once every weekday with the information provided by provinces and territories. A detailed epidemiologic summary is also available.

World Travel and Tourism Council – Advice on Coronavirus Outbreak

The latest advice on how to travel responsibly during the Coronavirus Outbreak.

Twenty31 Consulting - COVID-19: A Strategic Approach to Address Global and Regional Tourism Management Challenges

The Covid-19 virus has evolved from its first detection in December 2019, to one of the most acute, recent threats to the global travel and tourism industry. This unprecedented challenge has been fueled by a lack of understanding of how the disease is transmitted and the relatively long and symptom-free incubation period with the great majority unknowingly passing along the disease.

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