Meet our Board Members

Kathrine Christensen Chair

KathrineChristensenProfile 2
Company: 1000 Islands Accommodation Partners
Destination Area: Gananoque Position

Kathrine has worked in the 1000 Islands region of Ontario in both Tourism and the Arts for the past 30 years. She has worked at marketing, event planning, communications, in publishing and fund development in both tourism and the arts.

Kathrine is a founding member of the 1000 Islands Playhouse, sat on the inaugural committee to develop a major music festival, and has volunteered in the arts, sports and healthcare fields in her community. She represents Eastern Ontario on the board of Attractions Ontario and sits on the board of the Tourism Industry Association of Ontario, is past Treasurer of the Travel Gay Canada Board of Directors and sat on the inaugural RTO9 Board of Directors.

Kathrine brings years of experience in the tourism industry at both a provincial and national level as well as a passion for the region to the RTO table.

Murray Matheson Past Chair

Company: One Voice
Destination Area: Kingston

Murray was the Executive Director of the Kingston Accommodation Partners for 5 years, prior to his retirement in 2016.  Before moving to Kingston, Murray was with Sears Canada for 29 years.

Murray is currently the Chair of Tourism Kingston, Board member of the Tourism Industry Association of Ontario and a Board member of the Grand Theatre Foundation.

Murray is an enthusiastic champion of the tourism industry on many levels. Murray believes the assets and attractions of South Eastern Ontario have great growth potential, but we need to continue to modernize and diversify our product and reach new audiences.

Sean Billing Vice Chair

Company: Frontenac Club/Brace Hospitality Consulting
Destination Area: Member at Large

Sean Billing is the Executive Director at Brace Hospitality Consulting, a boutique consulting firm specializing in accelerating the performance of hospitality and tourism assets. Sean, and his wife Nancy, also own and operate the Frontenac Club in downtown Kingston.

Sean brings a wealth of hospitality, accommodation and tourism experiences with him, having held corporate, regional and senior property positions during his 26-year career. Sean’s path has seen him lead in resort areas around the globe, including the Canadian Rockies, East Africa, the United States and in Central Ontario. He has also held executive positions at luxury city-centre hotels in Ottawa, Guelph, Chicago, and Nairobi.

Over his career, Sean has been heavily involved in organizational learning, business transition and integration, and strategic business planning. Sean’s approach is to assist leaders in growing their businesses through consistent engagement with key stakeholders – turning greater understanding into outstanding experiences.

Sean is a graduate of the University of Western Ontario and attended hospitality school at St. Lawrence College.

Megan Knott Treasurer

Company: Kingston Accommodation Partners
Destination Area: Kingston Position

Megan has been the Executive Director of Kingston Accommodation Partners since August of 2016. Prior to this, Megan held the position of Business Development consultant for the St. Lawrence Parks Commission.

Megan currently serves on the Board of Directors for Tourism Kingston and is also on the Travel Trade, Meetings & Conventions and Sports Tourism committees.

Megan is passionate about growing tourism for the region and brings a wealth of tourism and marketing knowledge to the organization.


Heather Ford Kingston Position

Company: Green Acres Inn, Kingston Food Tours
Destination Area: Kingston

Heather owns & operates the Green Acres Inn in Kingston and Kingston Food Tours.  The Ford Family celebrated their 60th year at Green Acres this past Canada Day.  After earning a degree in Economics from Queen’s University in 1983, Heather joined the family business and in 1998 she purchased the inn from her parents.

In 2016 she founded Kingston Food Tours with her son Daniel – combining her passion for food, and travel with her interest in Kingston’s culinary scene and the people who make it outstanding.

Heather was on the Alumni Teaching Award Committee at Queen’s and for a period of six years, she sat on the Tourism Advisory Board for the Kingston Area Economic Development Commission.  She has also volunteered her time at the Marine Museum, and the Kingston Festival of Trees, as well as the Summer Business Mentoring Program and the Kedco Review Committee.  From 1998-2004 Heather sat on the St. Lawrence Parks Commission and currently she is on the Board of the Tourism Industry Association of Ontario, Tourism Kingston Board, KAP Board as past Chair and is Past President of the Kingston Frontenac Rotary Club.

Rob Plumley Land O`Lakes Position

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Company: Lennox and Addington County
Destination Area: Land O’Lakes

Rob is Community Development Officer for Lennox and Addington County. Working in the Community & Development Services Department for Lennox & Addington, Rob is very involved in destination marketing duties on behalf of the county and its tourism stakeholders. He has developed and promotes a number of successful products, including the L&A Dark Sky Viewing Area, the L&A County Trails road cycling system and the L&A County Geocaching Experience. In addition, Rob has sat on the executive committees of several major sporting events to take place in the county in recent years.

Tourism is a major economic driver in Lennox & Addington County and having a strong, influential RTO will benefit all tourism stakeholders in the region.


Richard Allen Member at Large

Company: Frontenac County
Destination Area: At Large Position

Richard is the Manager of Economic Development for Frontenac County.  In this role, Richard works closely with partners to make advances in business development, tourism with a focus on food and beverage businesses and the recreational lifestyle our communities enjoy.  Prior to taking this role in 2016, Richard served as a municipal Councillor in the City of Kingston, worked at the Smith School of Business at Queen’s University and worked with communities across Ontario through the youth service learning program called Katimavik.

Richard is also a board member with the United Way of Kingston, Frontenac, Lennox & Addington and has served as a director with the Federation of Canadian Municipalities, the Cataraqui Region Conservation Authority, and Public Health for Kingston, Frontenac, Lennox & Addington.

In Frontenac, Tourism is a major driver of our small businesses and we seek to promote their success by creating unique visitor experiences.

Kevin Lajoie Cornwall and SDG Counties Position

Company: The City of Cornwall
Destination Area: Cornwall and SDG Counties

Kevin Lajoie is the Tourism Coordinator at Cornwall Tourism, a division of the City of Cornwall’s Economic Development Department. In this role, Kevin oversees Cornwall’s tourism efforts in the areas of marketing, visitor services and tourism product development.

Kevin brings with him extensive experience in communications, marketing and community development. Prior to his current role as Tourism Coordinator, Kevin oversaw the City of Cornwall’s corporate and external communication efforts. He also previously worked as a journalist for the Cornwall Standard-Freeholder and as a Coordinator with Heart of the City, an organization dedicated to the revitalization of Cornwall’s traditional commercial areas.

As a proud Cornwall resident and ambassador, Kevin is also heavily involved in his community through various causes and initiatives. He has previously served on the local United Way campaign and is currently a Director of the Cornwall Sports Hall of Fame.

Trevor Norris Bay of Quinte Position

Company: Bay of Quinte Regional Marketing Board
Destination Area: Bay of Quinte

Trevor is Business Development Manager for the Bay of Quinte Regional Marketing Board.  As part of BOQ RMB, he leads Tourism Product Development, Travel Trade, Sport Tourism, as well as developing Marketing Products and Packages for partners and businesses in the Bay of Quinte region.

Before moving to Prince Edward County, Trevor worked in Toronto as a VP of Business Development for Canada’s largest music services company Indie Pool for over 9 years.  His passion for wine saw him retrain and certify as a Sommelier in 2013.  Once in PEC, Trevor managed Rosehall Run Winery and Karlo Estates Winery and established his own vineyard.  He has also worked for Prince Edward County’s past tourism organization Taste, served on the Board of Directors for the Prince Edward County Winegrowers Association and was responsible for running key events such as Terroir and Taste Community Grown.

Elizabeth Pilon Member at Large

Company: Parks Canada
Destination Area: At Large Position

Currently, Elizabeth is the Acting Site Manager at Bellevue House National Historic Site of Canada in Kingston Ontario. Elizabeth is a Visitor Experience Product Development Officer for Parks Canada, Georgian Bay and Ontario East Field Unit, working specifically with Parks Canada historic sites in Eastern Ontario. Elizabeth has been working for Parks Canada for over 25 years in numerous National Parks and National Historic Sites in Ontario and PEI.  She has worked in various functions including Heritage Presentation, Marketing, Event Planning, Partnering and Communications.

Elizabeth has a B. Sc from the University of Guelph. She enjoys her boating time in the Thousand Islands throughout the summer months.

Pam Robertson Brockville Position

Pam Robertson (photo)
Company: Brockville and District Chamber of Commerce
Destination Area: Brockville

Pam Robertson is the Executive Director for Brockville and District Chamber of Commerce. In this role, Pam oversees Brockville & Thousand Islands Tourism office and all aspects of Tourism for the City of Brockville. Prior to her role with the Chamber, Pam was General Manager of the Comfort Inn in Brockville. She was with the Comfort Inn for 18 years; 11 years as the General Manager. Pam holds 4 Gold Hospitality Awards and in 2011 & 2012 receiving the Platinum Hospitality Awards from Choice Hotels. Pam has sat on many boards and was a Board Member of the Choice Hotels Canada Marketing Board. Since 2004, she has been involved with the Tourism Advisory Board for Brockville and area. In 2005, 2006 & 2007 she sat on the Winter Senior Games Committee. In 2019, Pam returned to the RTO9 Board of Directors. She previously was a Board Member with RTO 9 during the transitional period in 2009. Pam is a wife and mother of two children. Pam is very passionate about Tourism and passionate about providing great customer service.

Edward Shubert Prince Edward County Position

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Company: Prince Edward County Accommodation Association
Destination Area: Prince Edward County

Edward Shubert is the Executive Director of the Prince Edward County Accommodation Association, a not for profit corporation established in 2018 for the purpose of promoting Prince Edward County as a tourism destination. In his role Edward manages the marketing initiatives of the association with emphasis on generating business for its members during shoulder and off-season periods. Previously Edward owned and operated the Merrill Inn in Picton with his spouse Amy for 16 years. Edward has forty years of hospitality experience in the hotel industry in Canada, Great Britain and the United States where he held senior management positions. Edward has been involved with a number of Municipal steering committee roles related to hospitality and arts sectors of the economy. Edward was previously the President of Picton Rotary Club and is currently involved with fundraising for the expansion of the historic Picton Library.

Carol Sudds Leeds and Grenville Position

Company: 1000 Islands Rockport Cruises
Destination Area: Leeds & Grenville

Carol has been the Marketing Director for Rockport Cruises for the past 13 years, building strong working relationships with key tourism stakeholders in the region.  Prior to joining the team in Rockport, Carol was the Marketing Manager for the Skydeck Tower on Hill Island for 9 years.

Besides being a Board member Carol also serves on the Tourism Advisory Committee for RTO 9 and is also a Standing Committee member for the Riverquest Brockville.

As a board member Carol believes in contributing to making South Eastern Ontario a recognized tourism destination is an important priority. Tourism is a driving force to our economy throughout the region.

Advisor to Board

Blair Harris Advisor to Board

Company: Ministry of Tourism, Culture and Sport
Destination Area:

Blair has been with the Ontario Government for 31 years, of which the past 12 he has been in the role of Tourism Industry Advisor with the Ministry of Tourism, Culture and Sport.  Over his career with the Government Blair has been with the Ministry of Economic Development and Trade as well.

Blair has been involved with RTO 9 since it’s inception in 2011, in the position of Ministry Advisor to the Board of Directors, acting as a liaison between the organization and the Ministry.  Blair also participates in the Destination and Tourism Advisory Committees for RTO 9.

Blair is on the Board of Directors to assist the dedicated Board volunteers in understanding the importance of regional tourism and how it fits in and contributes to Ontario’s tourism industry.

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